Salesforce Winter '27: AI Agents Officially Run Enterprise Workflows

Salesforce released its Winter '27 update, transitioning its enterprise platform from suggestive copilots to fully autonomous digital coworkers. Powered by Agentforce, autonomous agents now execute complex end-to-end tasks across billing reconciliation, customer service triage, and lead scoring without human intervention. Built-in governance hooks connect enterprise data across Dataverse, partner APIs, and corporate databases with verifiable audit trails.